EPSON ET-3710 TROUBLESHOOTING

01. INSTALLATION FOR EPSON ET-3710

Quick and simple instructions to set up the Epson ET-3710 printer for the first time

• Begin the setup process by unpacking your Epson ET-3710 printer completely.
• After unpacking the printer, place it on a clean surface and fill the ink tanks.
• To do so, raise the scanner unit of your printer.
• Open the ink tank cover followed by the caps.
• Unpack the ink bottles.
• Fill the tanks with the corresponding ink color.
• After filling the tanks, close the caps and the tank cover.
• Close the ink bottles and store the remaining (if available) ink in a cold area.
• Lower the scanner unit.
• Now, connect your printer to the power outlet.
• Gently raise the control panel of your printer.
• Press the Power button on the panel.
• Wait for the printer’s Power light to become stable.
• Once it becomes stable, load paper into the cassette.
• Remove the paper cassette from the printer.
• Align a stack of paper and load it with its print-side facing down into the cassette.
• Adjust the width guides and place the cassette back into the printer.
• Open the output tray of your printer.
• Configure the paper settings if prompted.
• Finally, install the Epson ET-3710 printer software on your computer to complete the setup process.
• Use the setup CD or the downloaded driver file to perform the software installation.

WIFI SETUP FOR EPSON ET-3710

You can use either the Wi-Fi Setup Wizard or the WPS method to set up your Epson ET-3710 printer over a wireless network. The below section will guide you in setting up your printer over the Wi-Fi network using the Wi-Fi Setup Wizard.

Before you begin the Wi-Fi setup, ensure the following:

• The Epson ET-3710 printer’s hardware setup is completed.
• The wireless router (that you’re using) is turned on and connected to a stable Internet connection.
• The Windows or Mac computer (on which you wish to install the printer) is connected to the same Wi-Fi network (to which you’re going to connect the printer) over a wireless or wired connection.
• You’re aware of the SSID and security key of your router.
• The printer software for your computer is downloaded.

Wi-Fi setup via Wi-Fi Setup Wizard

Step 1: Connecting the printer to the wireless network

• Turn on your Epson ET-3710 printer if it is turned off.
• On the Home screen of your printer, tap the Wi-Fi icon.
• Now, the Network Connection Settings screen of your printer will appear.
• Select the Wi-Fi (Recommended) option followed by Start Setup/Change Settings.
• Locate and select the Wi-Fi Setup Wizard option to continue the wireless setup.
• Now, your printer will detect the available Wi-Fi networks within its range.
• Once the networks are detected, their SSIDs will be displayed on the screen.
• Select your network’s SSID from the list and type its password in the given field when prompted.
• In case the printer fails to detect your network’s SSID, type the network name and password manually.
• Tap the OK button.
• After connecting your printer to the Wi-Fi network, print a network setup report to check whether the wireless connection is made correctly. Tap on the Print Check Report option when displayed on the screen.

Step 2: Installing the printer software

• Open the Epson ET-3710 printer driver on your computer.
• Reach the Select Connection Type screen by following the prompts displayed on the screen.
• When prompted, select the Wi-Fi Connection option.
• Install the printer driver by following the rest of the instructions displayed on the screen.

TROUBLESHOOTING FOR EPSON ET-3710

Some quick troubleshooting processes that can help you in resolving almost all the problems of your Epson ET-3710 and Epson ET-2770 printers are covered below. Click the Call or Call Us button provided on this page if you need remote assistance in performing the same.

• Updating the printer software: Most printer problems occur due to using or running outdated printer software on your computer. Therefore, as the first step of troubleshooting your printer problem, check whether its software is up-to-date. If not, update it and then perform the print operation.
• Open the Epson Software Updater tool installed on your computer. (Note: If you haven’t installed this tool, then download it from the printer’s support page and install it on your computer.)
• Now, if the software update is available for your printer, you can find the related message on the main screen of this tool.
• Open the message and follow the on-screen instructions to update the printer software.
• Using the Product Status message: You can know the exact cause of the problem by verifying the status message displayed on your printer’s LCD screen. For example, consider the “Printer error” message is displayed on the screen. When a fatal error occurs on your printer, this message will be displayed on the screen. Restart your Epson printer to clear this error.
• Running a product check: This will help you to check whether your printer is working properly. On the home screen of your printer, select the Maintenance option. Now, scroll down the Maintenance screen and select Print Head Nozzle Check. Press the OK button to print the nozzle check pattern of your printer. Verify the report, and if you find gaps or the printout is not clear, clean or align the print head.
• Restoring the printer settings: When all the possible troubleshooting techniques fail to resolve your printer problems, restore your printer settings. To do so, select the Settings option followed by Restore Default Settings >Clear All Data and Settings > OK.

02. INSTALLATION FOR EPSON ET-2760

Unboxing and setting up the Epson ET-2760 printer for the first time

• Open the product box.
• Ensure that the Epson ET-2760 printer and the components such as a power cord, ink bottles, user guide, etc., are provided in the box.
• Now, remove the printer from the box.
• Gently remove the protective tapes and other packing materials from your printer.
• While removing the packing materials, make sure not to damage the printer parts.
• Now, raise the scanner unit of your printer.
• Open the ink tank cover and the caps.
• Unpack the ink bottles.
• Align the ink bottle with the ink tank and fill it.
• Similarly, fill all the tanks.
• After filling the tanks, close their caps followed by the ink tank cover.
• Load the paper into the cassette to complete the printer’s hardware setup.
• Get a stack of plain or photo paper.
• Raise the paper support of your printer.
• Move the guides to the ends.
• Load the paper in the support.
• Make sure that you have not loaded the paper above the maximum limit.
• Adjust the width guides properly.
• Open the output tray of your printer.
• Now, on your Windows or Mac computer, run the Epson ET-2760 printer driver to complete the setup process.
• While installing the driver, select the desired connection type and connect the printer to your computer accordingly.
• Finally, scan, copy or print a test page to check whether the setup process is done correctly.

WIFI SETUP FOR EPSON ET-2760

The Epson ET-2760 printer allows you to connect it to the wireless network through Wi-Fi Setup Wizard or the WPS method. The step-by-step instructions given below will guide you in setting up your printer over a wireless network using the WPS method. If you wish to use the Wi-Fi Setup Wizard, refer to the instructions given under the “Wi-Fi setup for Epson ET-2760” section of this page. Even though the printer models are different, the Wi-Fi setup procedure is almost the same.

Before you connect your printer to the Wi-Fi network, check and ensure the following:

• The Epson ET-2760 printer is ready for Wi-Fi setup.
• The wireless router (that you wish to use) has the WPS button.
• The printer is not connected to your computer over a Wi-Fi Direct or USB connection.
• The printer driver file is downloaded.

Wi-Fi setup using the WPS method

Step 1: Turn on WPS on your router

Begin the wireless setup by turning on the WPS button on your wireless router. To do so, follow the simple instructions given below.

• Turn on your Wi-Fi router.
• Locate the WPS button on the router.
• Now, press the located button once.
• Make sure that the WPS light of your router is blinking.

Step 2: Connecting your printer to the Wi-Fi network

• From the home screen of your printer, select the Settings option.
• Scroll down the Settings screen and select the Network Settings option.
• Now, the Network Settings screen will open.
• Select Wi-Fi Setup > Push Button (WPS).
• Press the OK button.
• Wait for your printer to connect to the Wi-Fi network.
• Once it is connected, the Wi-Fi icon will be displayed on your printer’s LCD screen.
• If you wish to check the network status of your printer, print the network status sheet.
• To do so, open the Settings screen of your printer.
• Select Network Settings > Print Status Sheet; then, press the Start button.
• Verify the report and confirm that your printer is connected to the Wi-Fi network.

Step 3: Installing the printer software

The Wi-Fi setup process is incomplete without the driver installation process.

• Initially, connect your Windows or Mac computer to the same network (to which your printer is connected) over the Wi-Fi or Wired network.
• Next, run the printer software file on your computer.
• Accept the license agreement.
• Select and install the necessary printer drivers on your computer.
• When prompted, choose the connection type as “Wi-Fi.”
• Install the printer driver to complete the setup process.

TROUBLESHOOTING FOR EPSON ET-2760

Some quick troubleshooting processes that can help you in resolving almost all the problems of your Epson ET-3710 and Epson ET-2770 printers are covered below. Click the Call or Call Us button provided on this page if you need remote assistance in performing the same.

• Restarting the printer: When you encounter a problem for the first time, restart your printer. To do so, turn it off and unplug its power cable. Wait for a few seconds, and then reconnect the cable. Turn on your printer. Now check whether your problem is resolved.
• Resolving the problem using the status message: Check if any message is displayed on your printer display. If yes, learn more about it, and take the appropriate action to clear it. If E-01 is displayed on the screen, it means that the printer error has occurred. Restart your printer to clear it. The status message “E-02” indicates the scanner error, and to clear it, restart your printer. Similarly, try to learn about the status message displayed on the screen and perform the necessary troubleshooting to fix it.